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Privacy Policy

iTech Repair Solutions ("iTech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, by phone, and in person at our store.

Information we collect

We may collect the following information when you contact us, request a quote, or use our services:

  • Your name and contact information, including phone number and email address.

  • Details about the device or service you are inquiring about (for example, device model, repair type, and order status).

  • Records of your communications with us, including phone calls and messages, which may be recorded or transcribed for quality and service purposes.

How we use your information

We use the information we collect to:

  • Respond to your inquiries and provide repair quotes and services.

  • Return your calls and follow up on callback requests.

  • Operate, maintain, and improve our phone and customer service systems.

  • Comply with legal obligations.

SMS / text messaging

iTech Repair Solutions uses SMS text messaging to send operational and account notifications related to your service requests, such as callback confirmations and follow-ups. Message frequency varies. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

We do not share or sell your mobile phone number, SMS opt-in information, or message content to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (for example, our telephony and messaging providers), and only to the extent necessary to provide our services. We may also disclose information when required by law. As stated above, mobile opt-in data and SMS consent are never shared with third parties.

Data retention and security

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. We use reasonable administrative and technical safeguards to protect the information we collect.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised.

Contact us

If you have questions about this Privacy Policy, contact us at:

  • Facebook
  • Linkedin
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